Service Terms

These service terms ("Terms") apply to all assignments, installations and services carried out by Solid Sikring AS, org. no. 928 844 676 ("Supplier"), on behalf of a customer ("Customer").

The Terms apply to, but are not limited to:

• Low-voltage electrical installations and service
• Ekom installations (structured cabling, fibre, network, mobile coverage)
• Security installations (CCTV, intruder alarm, access control, intercom, perimeter security)
• Locksmith services (mechanical and electronic locking systems, iLOQ, Parakey, Vipps door lock)
• Digital services and subscriptions (SolidEntry, monitoring services, access system management)
• Consulting, project design and other technical services

These Terms apply to both businesses and private individuals. For consumer transactions, mandatory provisions of applicable consumer protection legislation also apply where relevant.

An agreement is deemed concluded when the Customer has accepted a quote from the Supplier in writing (e-mail, SMS, signed quotation) or verbally confirmed a quotation documented by the Supplier.

Quotations from the Supplier are valid for 30 days from the quotation date, unless otherwise stated. Price changes from suppliers, manufacturers or authorities after acceptance but before commencement of work may result in adjusted prices following written notification.

Verbal agreements are binding, but the Supplier recommends that all agreements are confirmed in writing to avoid misunderstandings. The Customer may request written confirmation at no cost.

All prices are stated exclusive of VAT unless clearly stated otherwise in a quotation, invoice or in the web shop.

For fixed-price assignments, the agreed price applies, provided the scope of work is not changed. If the Customer requests changes after work has commenced, additional work is invoiced at current hourly rates and material costs.

For ongoing assignments (time and materials), elapsed time is invoiced according to the Supplier's prevailing hourly rates, plus actual material costs with a markup.

Costs for equipment, materials, third-party licences and any municipal fees or permits are not included in hourly rates and are invoiced separately unless otherwise agreed.

Travel time and mileage are invoiced according to the assignment's location and the Supplier's prevailing rates.

Payment for completed work is made either by advance invoice or by invoice following completion of the works, depending on the nature of the assignment and agreement with the Customer. Payment is due within 14 days of the invoice date, unless otherwise agreed in writing.

For new Customers without a credit agreement, the Supplier may require an advance invoice or partial payment before commencement.

Purchases of gift cards and individual products or services through the web shop are subject to the following payment rules:

• Established Customers with an agreed credit facility may use invoicing.
• New Customers pay by card: Visa, Mastercard or American Express. The payment platform is Stripe.

Late payments accrue interest in accordance with applicable late payment legislation, currently 12.5% p.a. (adjusted semi-annually). A reminder fee of NOK 70 per reminder applies, plus any collection costs.

Subscription services (SolidEntry, monitoring services, etc.) are invoiced monthly or quarterly in accordance with the agreed subscription period. Failure to pay subscription fees may result in temporary suspension of the service without further notice beyond a payment reminder.

The Supplier reserves the right to withhold delivered equipment, documentation and system access until all outstanding amounts have been paid in full.

The Supplier undertakes to carry out assignments professionally and in accordance with applicable Norwegian standards, regulations and industry requirements, including NEK 400, FEL, relevant NS-EN standards, and NVE and Ekom regulations.

Agreed start dates are indicative. Delays due to circumstances beyond the Supplier's control (see clause 13) do not relieve the Customer of the payment obligation but entitle the Customer to a reasonable postponement at no charge.

The Supplier will notify the Customer as soon as possible if any impediments arise that delay the assignment. The Customer may not terminate the agreement solely due to delay without first providing a reasonable remedy period that has not been met.

The Customer is responsible for ensuring that the Supplier's personnel have unimpeded and safe access to work locations, including any scaffolding or access equipment for which the Customer is responsible.

The Customer is responsible for providing the Supplier with accurate and complete information about existing installations, building structure and any concealed installations or obstacles. Damage or additional costs arising from incomplete information are the Customer's responsibility.

The Customer must obtain any required permits from the building owner, housing association, municipality or other affected parties in advance and make these available to the Supplier in good time.

For security installations and access systems, the Customer is responsible for ensuring that use of the system complies with applicable privacy legislation (GDPR), including notices, registration and any data protection impact assessments (DPIA) where required.

The Customer is responsible for the secure storage and use of access codes, keys, access cards and app credentials after handover. Any loss or compromise of such access must be reported to the Supplier immediately.

Upon completion of an assignment, the Supplier will carry out a walkthrough with the Customer where practically possible. The Customer confirms receipt of the works either in writing or by payment of the invoice.

The Supplier will hand over relevant documentation, declarations of conformity (low-voltage/ekom), user manuals and system access appropriate to the nature of the assignment, within a reasonable time after completion.

Risk for installed equipment and systems passes to the Customer upon handover. From that point, the Customer is responsible for proper maintenance and use in accordance with the Supplier's and manufacturer's recommendations.

The Supplier warrants that work performed is in accordance with the description, professionally sound and free from material defects for 12 months from completion, unless a longer warranty period has been agreed.

The warranty does not cover defects caused by normal wear and tear, improper use, configuration changes made by the Customer or a third party, power supply issues in existing installations, mechanical damage after handover, or third-party software/services outside the Supplier's control.

Warranty claims must be submitted in writing without undue delay after the defect is, or should have been, discovered. Claims are submitted by e-mail to kontakt@solidsikring.no.

Product warranties from manufacturers apply in accordance with the individual manufacturer's terms. The Supplier will assist with handling product warranty claims where possible.

The Supplier is liable for direct losses suffered by the Customer as a result of the Supplier's negligence or wilful acts in the performance of the assignment, limited to the contract sum excl. VAT, and in any case no more than NOK 500,000 per incident.

The Supplier is not liable for:

• Indirect losses, including loss of profit, business interruption, data loss or production losses
• Damage caused by defects or deficiencies in existing installations or infrastructure not disclosed by the Customer
• Consequences of the Customer failing to follow the Supplier's recommendations or the manufacturer's user instructions
• Security breaches, intrusions, theft or other incidents where the Supplier has performed the installation in accordance with the agreed specification
• Service interruptions of third-party services (mobile networks, internet, cloud services, Vipps, etc.)

The Supplier holds professional liability insurance in accordance with industry requirements. Documentation can be provided upon request.

For digital services provided by the Supplier, including SolidEntry (cloud-based access management) and Vipps door lock integrations, the following applies in addition to the other Terms:

• Availability: The Supplier aims for a minimum uptime of 99% during agreed operating hours but does not guarantee uninterrupted availability. Planned maintenance is communicated with reasonable notice.
• Data processing: Where services process personal data on behalf of the Customer, a separate data processing agreement will be entered into. The Customer is the data controller and is responsible for ensuring a lawful basis for processing.
• Third parties: Services dependent on third-party platforms (Vipps AS, mobile operators, cloud providers) may be interrupted or altered due to changes by those parties without this constituting a breach by the Supplier.
• Termination: Subscriptions may be terminated with minimum 1 month's written notice effective from the next calendar month, unless otherwise agreed. Pre-paid subscription periods are non-refundable upon termination.
• Service changes: The Supplier reserves the right to modify, update or discontinue a service with a minimum of 30 days' written notice.

All rights to software, configuration templates, documentation and other intellectual property developed by the Supplier remain the Supplier's property. The Customer is granted a non-exclusive, non-transferable right to use what is necessary for operating the delivered services and systems.

The Customer owns their own data and may at any time request an export of their data in a machine-readable format. The Supplier will facilitate this within a reasonable time and without unreasonable costs.

Both parties undertake to treat confidential information about the other party's business, systems and customers with discretion and not to share such information with unauthorised third parties.

The Supplier's personnel who gain access to the Customer's premises, systems or sensitive information are subject to a duty of confidentiality. The Supplier ensures that subcontractors are bound by equivalent obligations.

The duty of confidentiality applies during the contractual relationship and for 3 years after termination, except for information that is publicly available.

If a party materially breaches its obligations under these Terms, the other party may require remedy within a reasonable period of at least 14 days from written notice. If the breach has not been remedied within that period, the non-defaulting party may terminate the agreement.

In the event of material payment default by the Customer, the Supplier is entitled to immediately suspend ongoing services and withhold equipment until payment is received, without this constituting a breach by the Supplier.

Upon termination, both parties are entitled to remuneration and cost reimbursement corresponding to work performed up to the date of termination.

These Terms are governed by Norwegian law. The parties shall seek to resolve any disputes amicably. If this is not achieved, the venue for legal proceedings is Romerike District Court, unless mandatory rules provide otherwise.

Consumers may alternatively bring a complaint to the Norwegian Consumer Authority or other public complaint bodies in accordance with applicable regulations.